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Call tree

The call tree is built from the organisation structure: each person’s head, and that head’s head. It does not have to be typed in separately.

Call tree and escalationThe call tree is built from the organisation structure; the team head leads the team room; a member who has not reported is escalated to the head, then to the next level up; HR reads every room.TEAM ROOMNOT REPORTEDNEXT LEVELLine executivesees the reporting lineHRreads every roomTeam headleads · calls · reports forTeam memberchecks inTeam memberchecks inTeam memberchecks inLEGENDReporting lineEscalationRead only
Members report; whoever has not reported is escalated up the line.

Incident rooms

Section titled “Incident rooms”

When an incident is declared, each team gets a room led by its team head. HR can read every room but does not post in them.

  • Roll call shows who has reported in this round.
  • Call phones a member straight from the room, and the room records the call.
  • Report for lets the head record a member’s status after a call, with an optional note. The room shows who reported for whom.
  • Private channels run from a member to their head, or to HR, for personal matters such as health or family.
  • Messages are up to 1,000 characters. When the incident closes, the room becomes read only.

Escalation

Section titled “Escalation”

Anyone still not reported after the set time is escalated: first to their head, then to the next level up. If the person next in line cannot take the step, it goes to someone else, and the room records who was notified instead of whom.

When the network fails

Section titled “When the network fails”

Each person’s phone keeps the contacts they are entitled to (their head and their head’s head; a head also keeps their direct reports) so calls can still be made offline. The copy is cleared at sign-out and when the incident closes.