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Incidents and command

Who commands

Section titled “Who commands”
RoleCan
BCP headDeclare and close incidents, set the level, run roll calls, publish announcements, activate operators
BCP head (alternate)The same as the head
BCP operatorAct on the open incident once activated by the head or the alternate

The command screen opens only after the 6-digit code is confirmed.

Command versus operation. The head decides who operates. An operator’s right covers the open incident, or the next one declared, and ends when that incident closes or when it is revoked. A new incident needs a new activation. No one can activate themselves, and every activation and revocation is kept in the history.

BCP level

Section titled “BCP level”
BCP levelsWith no incident the status is Normal; the BCP head declares an incident at Standby or BCP activated, can raise or lower it, and closes it to return to Normal; every change is pushed to every phone.DECLAREDECLARE AT THIS LEVELRAISELOWERCLOSECLOSENORMALNormalno incident openSTANDBYStandbycheck-in openACTIVATEDBCP activatedcheck-in openEVERY DECLARE, LEVEL CHANGE AND CLOSE IS PUSHED AT ONCE TO EVERY PHONE WITH NOTIFICATIONS ON
Levels of an incident. Each change reaches staff phones at once.
  • Declaring an incident means choosing a scenario, naming the incident in Thai (and English), choosing the opening level and, optionally, publishing an announcement with it. Check-in opens immediately.
  • Changing the level, in either direction, notifies every staff device that has notifications on.
  • Closing stops check-in and tells staff “BCP level: Normal”. The incident’s announcement can be taken down at the same time, the operators’ activation for that incident ends, and the incident rooms become read only.

Roll call

Section titled “Roll call”

Each incident runs in rounds. The head starts a new round when everyone should report again. The screen shows how many of the staff have reported in the current round.

SettingOptions
Check-in formWork status, or safe / need help
RoundsOne-off, or daily

Changing the form starts a new round.

Announcements

Section titled “Announcements”

Announcements to staff carry a level: info, warning or urgent. They have a Thai title and optional English title and body. They show on every staff phone until taken down.