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BCP levels

The BCP level is the company’s state for a hazard: Normal, Standby, Activated or Closed. The BCP head orders it. Every change is pushed to every staff phone immediately, and no level is saved without a note.

Who may do it: the BCP head orders the level. The BCP head, the alternate, or an activated operator enters it. See Command and operation.

BCP levelsWith no incident open the BCP level is Normal. The BCP head orders an incident opened at Standby or Activated, can raise or lower it, and orders it Closed; with no incident open the company is back at Normal. Every change needs a note and is pushed to every staff phone at once.OPENOPEN AT THIS LEVELRAISELOWERCLOSECLOSENO INCIDENT OPENNORMALNormalno incident openSTANDBYStandbyprepare · check-in openACTIVATEDActivatedplan in force · call treeCLOSEDCloseddraft loss event · timelineEVERY LEVEL CHANGE NEEDS A NOTE AND IS PUSHED AT ONCE TO EVERY STAFF PHONE
Open at Standby or Activated, raise or lower, then close. Every change needs a note and is pushed to every staff phone at once.

The levels

Section titled “The levels”
LevelMeansWhat happens
NormalNo incident is open for this hazardThe hazard page and preventive warnings run as usual
StandbyThe hazard is expected; prepareAn incident opens; check-in opens; staff are asked to prepare
ActivatedThe plan is in forceCheck-in stays open; the call tree can be activated
ClosedThe incident is overCheck-in stops; a draft loss event is created; the timeline is ready to export — see Closing an incident

Your organisation can configure its own wording for each level; the four states stay the same.

Change the level

Section titled “Change the level”
  1. Open Command and choose the hazard.
  2. Choose the new level — open at Standby or Activated, raise, lower or close.
  3. Write the note: what the order is and why — for example “River at warning level; work from home tomorrow.”
  4. Tap Save. The level changes and every staff phone is notified at once.

When you enter a level as the operator, record whose order it is; the screen pre-fills the BCP head.

What the system does or refuses

Section titled “What the system does or refuses”
  • A note is required. A level without a note is not saved.
  • Every change is pushed — open, raise, lower and close — to every staff phone with notifications on. There is no daily cap and no second confirmation step.
  • The order and the entry are both recorded: who ordered, who entered, when, and the note.
  • Only your company sets its level. A group advisory from the parent is shown beside your level and never changes it — see Group advisory is display-only.
  • Each level is a KRI observation in ERM Core: Normal → Green, Standby → Amber, Activated → Red, with the note as the explanation. See External KRIs from BCP Core.
Section titled “Related”